Privacy Policy
1. Introduction
This is the privacy policy (“Privacy Policy”) of JOGA Incorporated Pte Ltd (including all its subsidiaries, related and/or associated companies) (these entities are collectively referred to as “JOGA”, “we”, “us” or “our”). JOGA is committed to respecting and protecting your privacy online. This Privacy Policy explains our practices regarding the collection, use, disclosure and transfer of your personal data.
This Privacy Policy is incorporated as part of the JOGA’s Terms of Use. Your use of the Platform and/or Service is subject to the Terms of Use and this Privacy Policy. Unless specifically defined in this Privacy Policy, the defined terms shall have the same meaning as defined in the Terms of Use.
To process, administer and/or manage your relationship with us, we will necessarily need to collect, use, disclose and/or transfer your personal data. This Privacy Policy applies to personal data about you (JOGA members, JOGA Partners, business/marketing partners, agents, vendors, distributors, suppliers, contractors, service providers, etc) and/or individuals provided by you, possessed by us or that we obtain about you, whether now or in the future. We will only process your personal data in accordance with the prevailing personal data protection and privacy laws of the countries we operate in and this Privacy Policy.
If you are a company, an entity or an organisation, references to the term “you” and “your” shall also include your employees, representatives and agents.
By accessing, browsing, downloading and/or using our Platform and/or Service or by dealing with us, you acknowledge that you have read and understood this Privacy Policy and agree to us processing your personal data in accordance with the manner as set out in this Privacy Policy, as amended from time to time.
We may revise or update this Privacy Policy at any time by posting a revised/an updated version on the Platform. Unless stated otherwise, any revision or update takes effect immediately. Your continued access and/or use of our Platform and/or Service or dealing with us after a revision or update to this Privacy Policy constitutes your binding acceptance of the revised or updated Privacy Policy.
It is necessary for us to collect and process your personal data. If you do not provide us with your Personal Data, or do not consent to this Privacy Policy or any amendments to this Privacy Policy, we may not be able to render all services to you and you may be required to terminate your relevant agreement with us and/or stop accessing or using the Platform and/or Service.
2. Collection of Personal Data
The term “Personal Data” means any information in our possession or control that relates directly or indirectly to an individual to the extent that the individual can be identified or is identifiable from that information such as name, address, telephone number, passport/identification card number, date of birth, email address, gender, race, bank details, credit/debit card details, images uploaded etc. The types of Personal Data collected depend on the purpose(s) of collection. We may “process” your Personal Data by way of collecting, recording, holding, storing, using, disclosing and/or deleting it.
Your Personal Data may be collected from you during your course of dealings with us in any way or manner including pursuant to any transactions and/or communications made from/with us. We may also collect your Personal Data from a variety of sources, including without limitation, at any meetings, events, activities, contests, customer satisfaction surveys organised and/or sponsored by us, as well as from publicly available sources such as directories and JOGA’s social media pages, if you follow, like or are a fan of such pages. Further information may also be collected when we exchange communications with you, for example, if you submit a request, file a complaint or contact our support team.
In addition, we may also receive, store and process your Personal Data which are provided or made available by any third parties whom you have authorised, credit reference/reporting bodies, regulatory and law enforcement authorities, for reasons including delivery of our Service, performance of conditions of agreements and/or to comply with our legal and regulatory obligations.
3. Purpose of Acquiring and Processing your Personal Data
The Personal Data as provided/furnished by you to us or collected by us from you or through such other sources as may be necessary for the fulfilment of the purposes at the time it was sought or collected, may be processed for the following purposes (collectively referred to as the “Purposes”):
Where you are a JOGA User:
To register for a user Account with us.
To process, manage or verify your identity.
To provide, maintain and improve the Platform and/or Service to you.
To fulfil and validate your bookings.
To process payment from you, including authorising and processing online banking, credit/debit card transactions and sending receipts to you.
To communicate with you and to maintain and improve customer relationship.
To personalise and improve your user experience with the Platform and/or Service.
To provide you with support and handle requests and complaints.
To facilitate your participation in, and our administration of, any of our activities including contests, promotions, campaigns, polls or surveys.
To conduct market research or surveys, internal marketing analysis, customer profiling activities, analysis of customer patterns and choices, usage and activity trends analysis in relation to the Platform and/or Service and our users’ demographics (on an anonymised basis);
To protect and/or enforce our legal rights and interests, including defending any claim.
To comply with, our legal and regulatory obligations under the applicable laws, legislation, regulations or court orders.
To comply with or as required by any request or direction of any governmental/law enforcement authorities. Or responding to requests for information from public agencies, ministries, statutory bodies or other similar authorities.
To detect, investigate and prevent any fraudulent, prohibited or illegal activities or misuse of the Platform and/or Service.
To transfer or assign our rights, interests and obligations under any agreements entered into with us.
For internal administrative and updating purposes, such as auditing, data analysis, record keeping, contact lists, risk management, security, etc. and/or
For our storage, hosting back-up (whether for disaster recovery or otherwise) of your Personal Data, whether within or outside your country.
And you agree and consent to us using and processing your Personal Data for the Purposes as identified in this Privacy Policy.
Where you are our JOGA Partner, business/marketing partner, agent, vendor, distributor, supplier, contractor or service provider:
To engage you to provide products and/or services to us/on our behalf.
To process any payments related to your commercial transactions with us;
To communicate with you and to maintain and improve customer relationship.
To provide you with support and handle requests and complaints.
To conduct credit reference checks and establish your credit worthiness,
To carry out due diligence or other monitoring or screening activities (including background checks) in accordance with legal or regulatory obligations or risk management procedures that may be required by law or that may have been put in place by us.
To send you seasonal greetings messages, gifts, newsletters from time to time.
To protect and/or enforce our legal rights and interests, including defending any claim.
To comply with, our legal and regulatory obligations under the applicable laws, legislation, regulations or court orders.
To comply with or as required by any request or direction of any governmental/law enforcement authorities. Or responding to requests for information from public agencies, ministries, statutory bodies or other similar authorities.
To detect, investigate and prevent any fraudulent, prohibited or illegal activities or omission or misconduct.
To transfer or assign our rights, interests and obligations under any agreements entered into with us.
For internal administrative and updating purposes, such as auditing, data analysis, record keeping, contact lists, risk management, security, etc. and/or
For our storage, hosting back-up (whether for disaster recovery or otherwise) of your Personal Data, whether within or outside your country,
And you agree and consent to us using and processing your Personal Data for the Purposes as identified in this Privacy Policy.
We may also use and process your Personal Data for the following marketing and promotional purposes (“Marketing and Promotional Purposes”): To send you information, alerts, newsletters, updates, promotional materials, special privileges announcements on products, services, upcoming contests, events, activities, promotions, campaigns, polls or surveys offered/organised by us and/or our selected third parties (business/marketing partners, sponsors, advertisers) which may be of interest to you.
To send you seasonal/festive greetings or messages.
Yo notify and invite you to events or activities organised by us and/or our selected third parties (business/marketing partners, sponsors, advertisers) which may be of interest to you.
To process your registration to participate in or attend an event or activity and to communicate with you regarding your attendance at the event or activity; and/or
To share your Personal Data within our organisation and our selected third parties (business/marketing partners, sponsors, advertisers) who may communicate with you to market their products, services, events or promotions.
From time to time by SMS, phone call, email, fax, mail, social media and/or any other appropriate communication channels.
You have the right at any time to request us to stop sending you any marketing and promotional materials or contacting you for Marketing and Promotional Purposes. You may also click on the “Unsubscribe” link embedded in the relevant marketing and promotional email in order not to receive any marketing and promotional email in the future. If you unsubscribe, we may still send you non-marketing and promotional communications, such as those about your Account, about the Platform and/or Service or our ongoing business relations.
If you are a JOGA member, your user profile information such as your username will be used to identify you when you use the Platform and/or Service. Your username may be displayed to other users when you submit your rating and/or review. We will not directly disclose or share your user email address and other information without your consent.
We may also use, process and share non-personally identifiable, aggregated, statistical and/or anonymous data with third parties for data analytics and to analyse and develop our marketing strategy and further improve and enhance the Platform and/or Service.
We will seek your separate consent for any other purposes which do not fall within the categories stated above.
4. Consequences of not consenting to this privacy policy/Not providing your Personal Data
The collection of your Personal Data by us may be mandatory or voluntary in nature depending on the Purposes for which your Personal Data is collected. Where it is mandatory for you to provide us with your Personal Data, and you fail or choose not to provide us with such data, or do not consent to the above or this Privacy Policy, we will not be able to provide our Platform and/or Service to you (if you are a JOGA member) or engage you to provide products and/or services to us or on our behalf or issue payments to you for products and/or services provided (if you are our JOGA Partner, business/marketing partner, agent, vendor, distributor, supplier, contractor or service provider).
5. Disclosure of your Personal Data
We will not sell, rent, transfer or disclose any of your Personal Data to any third party without your consent. However, we may disclose some of your Personal Data to the following third parties, for one or more of the above Purposes:
Our subsidiaries, related and/or associated companies.
Your immediate family members and/or emergency contact person as may be notified to us from time to time.
Successors in title to us.
Our fitness and wellness centres, gyms, classes, studios, sport complexes, li outdoor group exercises and activities partners (“Partners”) for each Activity that you reserve on the Platform, as if you reserved an Activity directly with the JOGA Partner.
Our selected third parties (business/marketing partners, sponsors, advertisers) who offer promotions or organise contests, events, activities or campaigns.
Any person under a duty of confidentiality to which has undertaken to keep your Personal Data confidential which we have engaged to discharge our obligations to you.
Any party in relation to legal proceedings or prospective legal proceedings.
Auditors, consultants, lawyers, accountants or other financial or professional advisers appointed in connection with our business on a strictly confidential basis, appointed by us to provide services to us.
Any party nominated or appointed by us either solely or jointly with other service providers, who provide services or conduct data processing on our behalf, or for data centralization and/or logistics purposes.
Data centres and/or servers located within or outside your country for data storage purposes.
Storage facility and records management service providers.
Government agencies, law enforcement agencies, courts, tribunals, regulatory/professional bodies, industry regulators, ministries, and/or statutory agencies or bodies, offices or municipality in any country, if required or authorised to do so, to satisfy any applicable law, regulation, order or judgment of a court or tribunal or queries from the relevant authorities.
Credit reference/reporting agencies for the purpose of credit checking on you.
Our business/marketing partners, third party product and/or service providers, suppliers, vendors, distributors, contractors or agents, on a need to know basis, that provide related products and/or services in connection with our business on our behalf or to assist us with the provision of the Platform and/or Service to you.
Insurance companies for the purpose of applying and obtaining insurance policy(ies), if necessary.
Financial institutions for the purpose of applying and obtaining credit facility(ies), if necessary;
Banks and financial institutions, merchants and credit/debit card companies in connection with your commercial transactions with us.
The general public when you become a winner in a contest, participate in our events or activities, submit your rating and/or review or other features of the Platform and/or Service that are viewable by the general public without compensation for advertising and publicity purposes.
Any third party (and its advisers/representatives) in connection with any proposed or actual reorganization, merger, sale, consolidation, acquisition, joint venture, assignment, transfer, funding exercise or asset/share sale relating to all or any portion of our business or in the unlikely event of insolvency, bankruptcy or receivership; and/or
Any other person reasonably requiring the same in order for us to operate and maintain our business or carry out the activities set out in the Purposes or as instructed/authorised by you.
6. Accuracy of your Personal Data
We take it that all Personal Data provided by you is accurate and complete, and that none of it is misleading or out of date. You will promptly update us in the event of any change to your Personal Data. Please note that your failure to maintain accurate, complete and up-to-date Personal Data (including having an invalid or expired payment method) may result in your inability to access and use the Platform and/or Service or JOGA’s termination of your app account.
7. Your Rights
You may correct, update or delete your Personal Data at any time by editing your profile on the “Account Settings” page on the Platform. However, please note that your Personal Data may be retained on our back-up systems for some time. In addition, you cannot delete information associated with past transactions as we keep track of these records.
8. Retention of your Personal Data
Any of your Personal Data provided to us is retained for as long as the purposes for which the Personal Data was collected continues; your Personal Data is then destroyed or anonymised from our records and back-up systems in accordance with our retention policy in the event your Personal Data is no longer required for the said purposes unless its further retention is required to satisfy a longer retention period to meet our operational, legal, regulatory, tax or accounting requirements.
9. Security of your Personal Data
We are committed to ensuring that your Personal Data is stored securely. In order to prevent unauthorised access, disclosure or other similar risks, we endeavour, where commercially practicable, to implement appropriate technical, physical, electronic and procedural security measures in accordance with the applicable laws and regulations and industry standard to safeguard against and prevent the unauthorised or unlawful processing of your Personal Data, and the destruction of, or accidental loss, damage to, alteration of, unauthorised disclosure of or access to your Personal Data.
We will make reasonable updates to our security measures from time to time and ensure the authorised third parties only use your Personal Data for the Purposes set out in this Privacy Policy.
The Internet is not a secure medium. However, we will put in place various reasonable security procedures with regard to the Platform and your electronic communications with us. All our employees and data processors, who have access to, and are associated with the processing of your Personal Data, are obliged to respect the confidentiality of your Personal Data.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. While we take commercially practical steps to protect your Personal Data, we cannot and do not accept responsibility for any unauthorised access, unlawful interceptions or loss of Personal Data transmitted to or from JOGA, and are not responsible for the actions of any third parties that may receive any such Personal Data.
10. Personal Data from Children and other individuals
To the extent that you have provided (or will provide) Personal Data about your family members, spouse, other dependents (if you are an individual), directors, shareholders, employees, representatives, agents (if you are a corporate, an entity or an organisation) and/or other individuals, you confirm that you have explained (or will explain) to them that their Personal Data will be provided to, and processed by, us and you represent and warrant that you have obtained their consent to the processing (including disclosure and transfer) of their Personal Data in accordance with this Privacy Policy.
In respect of children (i.e. individuals under the age of 18 or under the age of majority in your country) or individuals not legally competent to give consent, you confirm that you are the parent or legal guardian or person who has parental responsibility over them or the person appointed by court to manage their affairs or that they have appointed you to act for them, to consent on their behalf to the processing (including disclosure and transfer) of their Personal Data in accordance with this Privacy Policy.
11. Transfer of your Personal Data outside of your country
Our information technology storage facilities and servers may be located in other countries outside of your country. This may include, but not limited to, instances where your Personal Data may be stored on servers located outside of your country. In addition, your Personal Data may be disclosed or transferred to entities located outside your country. Please note that these foreign entities may be established in countries that might not offer a level of data protection that is equivalent to that offered in your country under the applicable laws in your country. You hereby expressly consent to us transferring your Personal Data outside of your country for such purpose.
12. Internet and Mobile application use
You acknowledge that the provision of your Personal Data to us over the Internet is entirely at your own risk.
You further acknowledge that if you post your rating and/or review on the Platform, your rating and/or review will become a public information and will be retained by us even after your account has been terminated. Your email address and phone number will not be visible to others through any rating and/or review that you post.
13. Processing of Payment
We presently use payment processors as a third party offering for payment services which are internet-based. Please note that should you make any payment via Joga Platform, your Personal Data will be subject to the third party’s policy privacy and information will be collected by the third parties directly, and not by Joga Group. Joga Group does not have any control and are not responsible for third parties’ collection, use and disclosure of your Personal Data.
In the event where a third-party payment processor serves as a Sub-Processor (as defined in GDPR), please refer to Section 14 below for a list of Sub-Processors and their applicable privacy policies to understand further on how your Personal Data will be used/safeguarded. The inclusion of a link does not imply endorsement of the linked site or service by the Joga Group.
14. List of current Sub-Processors (which may be updated from time to time)
Append below the list of Joga Group’s current third-party vendors that may either directly or indirectly collect your Personal Data in their role as a Sub-Processor. Please refer to the respective privacy policies (links provided as of 29 May 2023) for detailed information on how each third-party manages your Personal Data: